Refund Policy for Unlocked Secrets
Unlocked Secrets provides refunds for Unlocked Secrets within a maximum of 7 days from the delivery date, following standard Razorpay processing guidelines for physical books. Refunds are process via the original payment method through Razorpay, typically reflecting in 5-10 business days depending on bank timelines, with no additional processing fees charged by Razorpay.
Eligibility Requirements
Items must be unused, undamaged, and returned in original packaging with proof of purchase like the Razorpay transaction ID.
Defective or shipping-damaged books qualify for full refunds; used books may receive partial refunds only.
No refunds for digital downloads, e-books, or items marked non-returnable at purchase.
Refund Process
Email support@unlockedsecrets.in within 7 days of delivery to request a refund and receive a return label.
Ship the book back securely; Unlocked Secrets covers return shipping for verified defects.
Post-inspection, approved refunds issue automatically via Razorpay without reversing original transaction fees or GST.
Exclusions and Notes
Cancellations before shipment follow the same 30-day max but exclude promotional or instant-download items.
Partial refunds apply for items with signs of use; rejection notifications will be sent via email.
This policy applies to Unlocked Secrets customers in India, US, and UK, ensuring compliance with Razorpay protocols.